Frequently Asked Questions
Everything you need to know about bringing the tropics into your home.
How do you ensure plants survive during shipping?
We use specialized eco-friendly packaging designed to secure the plant and its soil in place. Each plant is hydrated before transit and shipped via express couriers to minimize time spent in the box.
What happens if my plant arrives damaged?
We offer a 30-day Arrive Alive Guarantee. If your plant arrives in poor condition, simply take a photo and contact our support team within 48 hours for a free replacement or a full refund.
Do you provide care instructions for each plant?
Yes! Every order includes a detailed digital care guide tailored to your specific species, covering light requirements, watering schedules, and humidity tips.
Are your plants safe for pets?
While many tropical plants are stunning, some can be toxic to cats and dogs. We have a dedicated 'Pet-Friendly' collection on our site to help you shop safely for your furry friends.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
When will my order be shipped?
To ensure plant health, we typically ship orders on Mondays and Tuesdays to avoid plants sitting in warehouses over the weekend. You will receive a tracking number as soon as your order departs.